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Before you reach out
To help us resolve your issue quickly, include:
- What you called — the endpoint, HTTP method, and (redacted) parameters.
- What you got back — the HTTP status code and the response body's
message. - When it happened — an approximate timestamp and timezone.
- What you expected instead.
Never share your client_secret or a live access_token in an email or ticket. If you
believe a secret has been exposed, tell us immediately so we can rotate it.
Common questions
My token stopped working after an hour. That's expected — tokens last one hour and there's no refresh token. Request a new one. See Authentication.
Search returns nothing for a company I know exists.
Check the jurisdiction (GB vs IE) and try a more specific name. See
Jurisdictions.
I'm getting 429 responses.
You're exceeding your rate limit. Back off and retry, and cache your access token. See
Rate limits.